Craft Warehouse Return Policy for Online Orders and Store Purchases

Looking for the Craft Warehouse return policy? Here’s everything you need to know about online returns, in-store returns, refunds, returns without a receipt, and restocking fees. For purchases made at CraftWarehouse.com or in a Craft Warehouse store.

CraftWarehouse.com Return Policy

If you placed an order at CraftWarehouse.com and need help with a return, review the policy below for online order returns, mail returns, and in-store return options.

For online shipping questions, contact our online VIP Customer Care Team.

For online in-store pick-up questions, contact the team at your pick-up location.

Online Returns With Receipt

Eligible Craft Warehouse online orders may be returned within 30 days of purchase.

To qualify for an online return, items, excluding sample products, must be:

  • New
  • Unused
  • In original packaging

You may return eligible online purchases:

  • To any Craft Warehouse store
  • By mail after authorization

To return an item by mail, contact our online VIP Customer Care Team. Craft Warehouse will only provide a return label for incorrect shipments caused by Craft Warehouse. All other approved online returns must be shipped back at the purchaser’s expense.

Online Returns Without Receipt

Need to make a Craft Warehouse return without a receipt? If you no longer have your receipt, packing slip, or order confirmation email, we will make every effort to locate your purchase through receipt lookup.

A valid photo ID is required for all returns without receipt. Acceptable ID includes:

  • U.S., Canada, or Mexico driver’s license
  • U.S. state-issued ID
  • Canadian provincial ID
  • Passport
  • U.S. Military ID

If your order is linked to your Craft Warehouse online registration number. We may be able to find your receipt. If located, your return will be processed under the return with receipt policy.

Craft Warehouse Refund Policy

The appropriate tax amount by item will be included in your refund.

Original shipping and handling fees may be deducted from your refund unless the return is due to an error by Craft Warehouse.

Refunds are issued in the original form of payment, except:

  • Debit card purchases are refunded in cash
  • Gift card and gift receipt purchases are refunded with a Gift Card

Craft Warehouse Exchange Policy

At this time, Craft Warehouse does not offer direct exchanges for online orders.

If you would like a different item, please complete a return and place a new order.

Craft Warehouse Store Return Policy

Need to return an item purchased in a store? Here’s how the Craft Warehouse in-store return policy works.

In-Store Returns With Receipt

Eligible Craft Warehouse store purchases may be returned to any Craft Warehouse location within 30 days for a full refund.

Refunds are issued in the original form of payment, except:

  • Debit card purchases are refunded in cash
  • Gift card and gift receipt purchases are refunded with a Gift Card
  • Check purchases require a 10-day waiting period
  • Check purchases returned within 10 days may be refunded on a Return Card
  • Online purchases made with PayPal and returned in store are refunded in cash

All returns must be new, unused, and in original packaging unless the item is defective or otherwise covered by an exception.

Online purchases may be returned to any Craft Warehouse store. Or contact our online VIP Customer Care Team for return instructions. Some restrictions apply. In-store purchases may not be returned by mail.

In-Store Returns Without Receipt

For store returns without a receipt, Craft Warehouse will make every effort to locate your proof of purchase for items bought with a credit or debit card.

If the receipt is found, the return will be processed under the return with receipt policy.

If the receipt cannot be located:

  • A valid photo ID is required
  • ID information may be securely stored for fraud prevention and refund authorization
  • Refunds are based on the item’s lowest selling price within the previous 90 days
  • Refunds are issued as a Gift Card and/or merchandise exchange

Exceptions to the Craft Warehouse Return Policy

Some products and services follow special return rules.

Cricut, ShotBox, Cutterpillar Glow, and Silhouette of America Return Policy

These products are returnable or exchangeable only if:

  • The packaging is unopened
  • A receipt is provided

Items damaged or found defective during the manufacturer warranty period must be returned directly to the manufacturer, except where required by law.

Gift Card Return Policy

Gift cards and prepaid cards are not returnable or exchangeable, except where required by law.

Custom Framing Return Policy

Custom framing orders may be reworked at the same store location within 30 days of pickup.

Class Refund Policy

Classes are refundable up to the class start date, in store only.

Return Limitations

Craft Warehouse reserves the right to limit returns or exchanges.

Craft Warehouse Restocking Fee

All returns are subject to a restocking fee equal to the greater of:

  • $50, or
  • Up to 20% of the gross sales price of the order